Terms & Conditions
Service Agreement and Passenger Safety Standards
Effective Date: April 2026
1. Service Standards
By booking with Airport Limo Service (operated by Chauffeur Transfers), you agree to our professional service standards.
- Wait Times: We offer a complimentary 45-minute wait time for international arrivals and 30 minutes for domestic flights at YEG.
- Flight Tracking: While we monitor flights in real-time, passengers are responsible for notifying us of any known multi-hour delays or gate changes.
- Fixed Pricing: Our quotes are all-inclusive; however, additional stops not included in the original booking will result in an adjusted final fare.
2. Passenger Conduct & Safety
To maintain our 5-star luxury experience, we enforce strict cleanliness and safety protocols across our fleet.
- Non-Smoking: All vehicles are strictly non-smoking and non-vaping. Violation results in a minimum $250 sanitization fee.
- Professional Conduct: We maintain a zero-tolerance policy for aggressive or abusive behavior toward our chauffeurs.
- Capacity: Passengers must not exceed the legal seating capacity of the booked vehicle class (Sedan, SUV, or SUV XL).
3. Liability & Billing
Legal protections for both the passenger and the operator.
- Damage: The client is financially responsible for any physical damage to the vehicle interior caused by passengers.
- Lost Items: While we check vehicles after every trip, we are not liable for items left behind. We will hold recovered items for 30 days.
- Force Majeure: We are not liable for delays caused by extreme weather, road closures, or mechanical failure, though we will always attempt to dispatch a replacement.
Corporate Billing & Accounts
Interested in establishing a dedicated corporate account for your business in the Industrial Heartland?